Modern self-service for the digital workplace

What is it?

MyIT is a modern self-service app that reduces IT friction, cuts support costs, and boosts customer satisfaction. It uses location, role, and personal preferences to guide your employees to the specific information and services they need, here and now.

How it works?

Modernize your business with formless requests, context-aware services and crowdsourced collaboration.

Improve employee productivity by reducing time wasted on technology-related issues.

Cut support costs by deflecting level-one calls to the service desk.

Boost customer satisfaction with an amazing user experience.

Unify hardware, software, and services from multiple catalogs into one.


• Deflect routine help desk calls to decrease the cost of high-priority tickets by up to 33%.

• Cut IT-related downtime by up to 25% by connecting business users to IT services anywhere, anytime, on any device.

• Find more time and resources for critical IT transformation projects.

• Use across iOS, Android, or any device with an HTML5 browser.

• Combine MyIT and Remedy with Smart IT to set a new service desk standard for the modern workplace.

Additional information


MyIT de BMC Software

MyIT datasheet

BMC MyIT free trial

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