Smart IT
The intelligent, mobile, and beautiful IT user experience

What is it?

Smart IT sets a new standard for the digital workplace with an intuitive, engaging interface that helps you work smarter. Deliver service from anywhere with the fully-mobile experience and build engaged teams with embedded social and collaboration capabilities.

How it works?

Beautiful “app-based” look and feel is easy to use.

Aware Services based on person, role, location, history, and device.

Adaptive automation with intelligent references and routes resources automatically.

Monitors dynamic data; shows big picture through visualizations, trends and patterns.

Social and collaborative features that build IT community and knowledge transfer.

Benefits

• Enables 20% faster logging of incidents and service requests.

• Provides customer first call resolution 30% more often.

• Saves field support technicians between 30 minutes to 1 hour per day on updating ITSM records.

• Improves IT user satisfaction by 20%.

Additional information

 

BMC Remedy with Smart IT

Remedy with Smart IT datasheet

Revolutionizing IT Service Support

 Remedy 9 free trial

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