Smart IT sets a new standard for the digital workplace with an intuitive, engaging interface that helps you work smarter. Deliver service from anywhere with the fully-mobile experience and build engaged teams with embedded social and collaboration capabilities.
Beautiful “app-based” look and feel is easy to use.
Aware Services based on person, role, location, history, and device.
Adaptive automation with intelligent references and routes resources automatically.
Monitors dynamic data; shows big picture through visualizations, trends and patterns.
Social and collaborative features that build IT community and knowledge transfer.
• Enables 20% faster logging of incidents and service requests.
• Provides customer first call resolution 30% more often.
• Saves field support technicians between 30 minutes to 1 hour per day on updating ITSM records.
• Improves IT user satisfaction by 20%.