Set of good practices to IT services management, development and related operations management. Those have been designed to help companies to reach quality and efficiency on their IT operations.
Those techniques have been developed in order to establish guidelines on infrastructures, develop and IT operations. ITIL also describes the required process to manage efficiently and effectively the technological infrastructures, guaranteed the service levels of organization and their customers.
Many worldwide companies use ITIL methodologies, these guarantee the lined up of business strategies and business needs. They help organizations to plan, implement and measure their objetives, improving their profitability.