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What we offer

Our team of experts provides ongoing support, ensuring systems operate efficiently and evolve in line with business demand.

 Our goal is to ensure that each of our clients achieves their operational and strategic goals through continuous support, efficient systems management and exceptional service.

  • + 25 years being the exclusive technology partner of BMC Software y BMC Helix, a leading software company in IT Service Management solutions.
  • First Spanish company certified in Iberia in the Sales Premier Partnership category. from BMC Software.
  • With one of the most specialized teams of consultants, iOne Team is one of the five companies globally in BMC Software's Delivery Premier Partnership category.. This consolidates us as the first Partner in EMEA, certified in Helix ITSM and Control-M solutions.
  • First Partner in EMEA, with a team of certified consultants in BMC Helix Technology and One of the five companies worldwide certified in the BMC Delivery Premier Partnership category.
  • We provide first level support service for BMC Software and BMC Helix

Support, Management & Up-grade Solutions

Our team of experts provides continuous support, ensuring that the systems operate smoothly and evolve according to business demand. We take care of end-to-end relationship management and service monitoring such as:

  • Reception, classification and prioritization of incidents.
  • Detailed SLA tracking reports.
  • Monitoring of applications and generation of improvement and risk management reports.
  • Configuring to execute service requests, configure new values, add new clients or new services, among others.
  • Incident management of BMC Software tickets and interaction with the Support team.

Adaptation and improvement of technologies. Development of new systems capabilities to improve internal management of areas, customer operations and/or support tools.

Implement
& Migrate Solutions

We facilitate the Implementation and Migration of BMC Software solutions , ensuring an efficient and seamless transition for organizations

More than 25 years of experience managing complex IT environmentsWe enable the implementation and migration of BMC solutions, ensuring an efficient and continuous transition for companies.

BMC Software's technology enables us to support the needs of businesses with flexible solutions that react quickly to the needs of customers in different industries.

Consulting
of projects

We offer strategic consulting services in BMC Software products, implementation of solutions and digital transformation, helping companies to modernize their technology infrastructure through flexible and scalable solutions.

We specialize in the integral execution of projects.

  • Efficient management aligned with the client's specific objectives.
  • Our team of expert consultants provides support at every stage of the project, from planning and development to implementation and management of the cultural change necessary for the adoption of new technologies.
  • We have highly qualified project managers who ensure that deadlines and quality are met, enabling organizations to evolve and adapt to the demands of today's business environment.
  • Our team has extensive experience in both the private and public sectors, having completed more than 500 successful projects.

Integrations with other solutions

We integrate BMC Software solutions with other technology platforms, optimizing interoperability and improving operational efficiency.

We help organizations to reach their full potential through a broad set of integrations between BMC Software solutions and third-party products.

These integrations enable BMC Software solutions to adapt to a wide variety of environments and business needs, providing a robust platform for IT infrastructure management and automation.

Integrations with IT Service Management Tools (ITSM)

Servicenow: Integration for incident, change and problem management.

JIRA: Synchronization of tickets and tasks between BMC ITSM and JIRA for agile project management.

Salesforce: Integration for case management and customer service automation.

Integrations with Cloud Management Platforms

AWS: Cloud resource management, deployment automation and monitoring.

Microsoft Azure: Integration for cloud service management and process automation.

Google Cloud Platform: Infrastructure and cloud services management.

Integrations with DevOps Tools

Docker: Container management and deployment.

Kubernetes: Orchestration and management of large-scale containers.

Integrations with Database Management Solutions

Oracle: Oracle database management and monitoring.

Microsoft SQL Server: Integration for SQL Server management and monitoring.

MySQL: MySQL database monitoring and management.

Training

We drive the success of BMC Software solutions through training services for companies, through online or on-site programs.

We help achieve better results, for IT and non-IT teams.

What Does Our Training Service Include?

  • Comprehensive training: We develop customized training programs that cover all aspects of BMC Software solutions, from the fundamentals to advanced levels.
  • Customized programsWe tailor our programs to the specific needs of companies, ensuring that each session is aligned with their strategic and operational objectives.

Advantages of Our Training Service?

Expert consultants, certified in BMC Software solutions as well as sector experience.

Specialized technology consulting

Founded in 2011, iONE Team is a Spanish consulting company highly specialized in technology and products. BMC Software.

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