Enhance employees' digital experience
Employees will be able to interact on any device with an easy-to-use interface.
Channels include a web application and messaging tools such as MS Teams, Slack, WhatsApp and SMS.
The information with the virtual agent will be integrated with the service desk agent.
Discover the advantages of HelixGPT technology to provide intelligent and personalized conversational support.
The virtual agent will assist users by providing dynamic feedback and options in the query process.
Generative Artificial Intelligence (AI) is based on knowledge articles to provide relevant answers adapted to the user's context.
Virtual Agent implementation is more agile thanks to the pre-existing content in the platform.
It is designed for immediate use by businesses. Pre-configured chat functions are ready to help users with common needs, covering more than 20 different categories of requests.
Integrates with the BMC Helix ITSM service management system. Allows users to create, query and update service requests directly through the virtual agent, without the need to switch platforms or perform additional manual processes.
Allows you to adjust and customize services and content quickly and easily, without the need to code. Thanks to the BMC HelixGPT solution, you can implement changes in an agile way, saving time and resources compared to solutions that require complex programming.
Copyright © 2024 Exahle Solutions
