Sector : Banking
Digitization of the Cooperative Banking Sector
Spanish company specialized in the development and implementation of technological solutions for the banking and financial sector, with a particular focus on cooperative institutions.
Its objective is to improve the operations and competitiveness of these institutions through the digitalization and modernization of their technological infrastructures.
To optimize event metrics management in its operations, it migrated from TrueSight Operation Management to BMC Helix Operation Management, enabling advanced, intelligent monitoring of its systems. The solution included:
Implementation of BMC Helix Operation Management
Configuring connectors with BMC Helix Intelligent Integrations for event and metrics ingestion from on-premise and cloud environments, including:
Event ingestion from:
Incident automation in Helix ITSM from the definition of event policies with Helix Intelligent Automation.
Configuration of Helix Service Monitoring with AI/ML-based situation analysis.
Event-based dashboards for SLA management and room operation.
The migration and implementation of BMC Helix Operation Management has generated significant improvements in operations management and monitoring:
Reduction of the MTTR by 1 day and 9 hours, improving the resolution of critical incidents.
Noise reduction by more than 28% through intelligent event correlation.
Integration capability without replacing existing agents or monitoring tools, maximizing operational continuity.
Advanced SLA and operation management with customizable dashboards and real-time scheduling in a single scheduler.
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