Enhance employees' digital experience by offering a single portal for employees
It offers an intuitive experience through any channel: Web, Mobile, Social, Chatbots.
Allows the centralization of services from various business units, IT, Human Resources and Facilities or others in a single catalog.
Simplifies natural language search powered by AI Artificial Intelligence to improve responsiveness to customer needs
users.
Get status updates on your requests from any location and device
Users can easily view and track request status, interactions, and activity on a timeline.
BMC Helix Virtual Agent is an artificial intelligence solution that provides automated assistance to users through intelligent chatbots.
These virtual agents are designed to interact with employees, answer questions, resolve common problems and direct requests to the appropriate resources, all in real time.
Users can interact with the virtual agent directly from the Digital Workplace portal, getting fast and accurate answers without having to switch platforms.
By handling simple, repetitive queries, the virtual agent frees support staff to focus on more complex problems, improving operational efficiency.
Automate the creation and tracking and authorization processes for tickets, service requests and other interactions, integrating
seamlessly with existing Digital Workplace workflows.
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